Returns and Exchange
The product I have received isn't the same one as I chose, who do I contact?
Firstly, we apologize for the inconvenience caused. Do send us an email regarding the issue to firstname.lastname@example.org and our CRM team will get back to you as soon as possible. Thanks!
The tee shirts are quite big (Or small) for me, what do I do?
We have a standard size-chart starting from S to XXL which is on the product page.
I want to return the product
We are sorry that you are not happy with the product. However, we will not accept any return or replacement once the order is delivered to you unless there is an error from our side.
Why hasn't my money been refunded yet? What's taking so long?
We usually take about 15 days for the entire process of refunding your amount which happens after a verification process. In case there is still a delay you can contact us directly at email@example.com
Shipping & handling
I think my order is lost in transit, what now?
If your order has exceeded its delivery date, you can drop us an email at firstname.lastname@example.org and we will look into it immediately.
How long will the order take to reach me?
We usually take about a week to customise and deliver your product.
What are the delivery charges?
Delivery charges depend on the mode of transportation you choose. You can find the pricing details during checkout.
Is the delivery date an accurate one?
The delivery date mentioned at the end of your order is a tentative date. There may be certain discrepancies with the same. However, you can email us directly at email@example.com to know the exact date of delivery for your order.
Will I get any help while designing the product?
Surely! Our in-house design team is always happy to help if you in need of any assistance while designing your apparel. Send us an email at firstname.lastname@example.org.
Can I upload my own designs, logos or images to the apparel?
Will I be able to keep a copy of the product after designing it?
Yes, definitely! you can download a preview of the image after you have finished designing the apparel.
How do I add an image to the product?
There is an option on the design tool which says “Upload your photo”. You can use that to upload any photo or design to the apparel.
What is the file size specifications while uploading images onto the design tool?
Can I design the entire area of the apparel?
The maximum printable area on our product is A3 size on each side.The design uploaded by you should be of a higher resolution and must adhere to the format specified.
Can I use different font styles and colours while designing? Will it hamper the print quality in any way ?
Don’t worry! You can use any number of colours and font styles to design your apparel.
What is the minimum order quantity that I can personalize?
You can personalize a minimum of even 1 piece in your order.
Can I request for a printed sample?
Yes! If you need a printed sample, a price of Rs 1000 will be charged for each printed sample. The samples cannot be returned and is non- refundable as its a customised printing sample.
Can I have a mix of hoodies and tee shirts in my order together?
Yes! However, the order needs to have a minimum of 10 pieces.
How do I know that the print on my tee shirt will not fade away after few washes?
I changed my mind, I would like to cancel my order.
There can be no cancellation of the order once the order is confirmed or placed. However, in rare cases the cancellation of the order can be made only within 3 hours of placing the order.
How would I receive my refund?
I cancelled an order but now I've changed my mind and want to keep it. What do I do?
Unfortunately, you will not be able to retain the same order that you cancelled. You will have to go through the process all over again and place a new order.
Why do I not see a cash on delivery (COD) option upon purchase?
How do I know my card details won't be used for any criminal activities?
Is there a net-banking option available for my purchase?
When and how do I make the payments for my order ?